Lesson from Drucker

Peter Drucker was a world leader in management theory, ideas, and trends. Here are some lessons you could learn from Peter Drucker.

1. "Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality."
   
2. "Management is doing things right; leadership is doing the right things."
   
3. "The most important thing in communication is to hear what isn't being said."
   
4. “There is nothing so useless as doing efficiently that which should not be done at all.”
   
5. "Knowledge has to be improved, challenged, and increased constantly, or it vanishes."
   
6. "Rank does not confer privilege or give power. It imposes responsibility."
   
7. “The leaders who work most effectively, it seems to me, never say 'I'. And that's not because they have trained themselves not to say 'I'. They don't think 'I'. They think 'we'; they think 'team'. They understand their job to be to make the team function. They accept responsibility and don't sidestep it, but 'we' gets the credit.... This is what creates trust, what enables you to get the task done.”

Think about the above seven quotes every week and how it applies to you and your organisation. Remember, you lead your organisation or area of influence and that puts you in a position of responsibility.

Put the first quote on your wall and stare at it for 10 minutes while thinking about what Drucker is saying and how if effects every level of your organisation. Do you and your staff already recognise this fact? What can you do to bring this thinking and focus to your organisation?