I just got a phone call from my mobile provider Vodafone New Zealand asking me to pay my overdue bill. Now, i pay my bill every month, i just pay it on the last possible day before i am cut off so I've come to expect this, but there is a twist. The phone call was a prerecorded message and was not tailored to me at all. There is nothing i hate more than getting a phone call and saying hello only to hear back "this is a pre recorded message from...." I hang up straight away each and every time, no matter what.
A tip... do not do this. It is bad marketing, let alone a very poor attempt at communication as the message NEVER get through.
As for Vodafone? Send me a simple SMS message with my overdue amount at an early phase, and keep sending them to me every second day until i pay up. Vodafone NZ used to do this and it worked well for me, the new way doesn't.
SMS reminders work extremely well as they aren't intrusive and they stay on the phone as a permanent reminder.
A tip... do not do this. It is bad marketing, let alone a very poor attempt at communication as the message NEVER get through.
As for Vodafone? Send me a simple SMS message with my overdue amount at an early phase, and keep sending them to me every second day until i pay up. Vodafone NZ used to do this and it worked well for me, the new way doesn't.
SMS reminders work extremely well as they aren't intrusive and they stay on the phone as a permanent reminder.
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